My computer is located on-campus but when I try to access CHEMWATCH I get a message telling me that I am not authorized.

You may need to check your computer's network setup. The CHEMWATCH servers perform a DNS check on computers that are trying to access them. If your computer does not identify correctly as being part of the ANU then it will be rejected. You (Or ask your LITSS - nicely! Find yours HERE) will need to check the TCP/IP settings of  your computer to make sure they are correct. Also make sure that your computer is correctly registered with the ANU's DNS servers. Information concerning DNS at ANU can be found HERE.
PLEASE NOTE: This version of Chemwatch does not support Virtual Private Networks (VPNs). Since this version is for Department of Chemistry use only then VPN access will not be created. Non Chemistry users should contact DOI regarding access.

My previous Chemwatch bookmark does not work. Is it still possible to create a bookmark to that will work?

The correct page to bookmark is chemwatch_direct.html . This page will allow you to access the latest version of Chemwatch but will also allow you to select a different server in case the default one does not work. This page will also keep you up-to-date with the status of Chemwatch including which browsers are OK to use.

I am trying to access CHEMWATCH from a computer in a computer lab but for some reason the page will not load.

Please contact DOI regarding computer lab access.

I am trying to access CHEMWATCH from my Macintosh using Netscape version 4.xx. Sometimes the page will load but usually it will either partially load or not at all.

You need to be using the latest version of either Netscape, Firefox or Internat Explorer for your computer. Basically you can assume that the latest version of CHEMWATCH will not work under Mac Classic.

Can I access CHEMWATCH via my dial-up connection?

No. Only computers that are located on-campus, or few that dial-in via campus remote access servers, can have access to this version of CHEMWATCH. Since you are most likely dialling up via a private ISP, your computer will not be identified as being part of the ANU network and will be rejected by our servers.  We are not allowed to provide Chemwatch access to computers outside the ANU.



Disclaimer

PLEASE NOTE: The Department of Chemistry is not responsible for the content of the Chemwatch database nor the Chemwatch programme. Information contained in the Chemwatch database and programme has been supplied by Chemwatch. The Department of Chemistry is not responsible for the information contained in manifests relating to other areas.
The Department of Chemistry does not offer technical support, beyond hosting, for the Chemwatch programme nor does it offer training in its use. Training enquiries should be made to http://www.chemwatch.net. All other enquiries should be made to DOI.

Please address any other query HERE